Privacy Policy
Blue Trail Innovation LLC ("Company," "we," "us," or "our") operates Bintu, an AI-powered SMS patient follow-up platform for veterinary clinics, accessible at trybintu.com. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services.
1. Information we collect
We collect information you provide directly to us, including:
- Contact information such as name, email address, phone number, and clinic name when you request a demo or create an account
- Business information including your role, clinic size, and practice management system
- Communications you send to us via email or contact forms
We also collect information automatically when you use our services, including usage data, log data, and cookies.
2. SMS communications and opt-in consent
Bintu sends SMS messages on behalf of veterinary clinics to their clients. SMS messages are only sent to individuals who have provided express written or verbal consent to receive text communications from the clinic.
Consent to receive SMS messages is never a condition of purchasing our services or receiving veterinary care. Message and data rates may apply. Message frequency varies by visit activity.
To opt out of SMS communications at any time, reply STOP to any message. To request help, reply HELP. You may also contact us at hello@trybintu.com.
3. How we use your information
- To provide, operate, and improve the Bintu platform
- To send automated post-visit patient follow-up messages on behalf of enrolled clinics
- To respond to inquiries and provide customer support
- To send product updates and service communications
- To comply with legal obligations
4. Data sharing and disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers that help us operate our platform (e.g., SMS delivery, cloud infrastructure)
- Veterinary clinics that use Bintu, in connection with their client communications
- Law enforcement or regulatory authorities when required by law
5. Data security
We implement enterprise-grade technical and organizational security measures to protect your information, including encryption in transit and at rest, role-based access controls, and regular security assessments. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@trybintu.com.
7. Your rights
Depending on your location, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at hello@trybintu.com.
8. Children's privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date.
10. Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
Blue Trail Innovation LLC
Email: hello@trybintu.com
Website: trybintu.com